Frequently asked questions
Quick answers to questions you may have.
How does Landing work?
Landing makes it easy to find a furnished apartment online or using our app. Once you find the home that fits your needs, you’ll reserve it, and we’ll get started with a background and credit check. You’ll officially become a Landing member when your profile is approved. Congratulations!
We’ll walk you through every step of the way. While you pack up, we’ll prepare your new home, including setting up the utilities and WiFi for you. Everything you need is included in your new place, from necessary toiletries to pots and pans. On move-in day, all you do is show up and start living.
Do I need to pay a security deposit?
No, part of being a Landing member means you never pay security deposits or application fees.
Do you run a credit or background check?
Yes, Landing runs a background check and credit reporting services through TransUnion. While Landing’s background checks do not affect your credit score, some property partners require a deeper screening that could affect your score. For all reservations in the states of CA and NY we require income and employment verification.
How do I transfer homes?
You can transfer to another Landing within our network with just 2 weeks’ notice. There are no additional application fees to transfer. If you’d like a change of scenery, use the Landing app to transfer homes, or call us at 415-231-1701.
How long can I live with Landing?
Landings are available for any length of stay. If you book a Flex stay, you can stay as long as you’d like! Rates vary based on the duration of your stay. If you would like to extend your stay, use the Landing app.
Are there any other fees or taxes other than the rent?
You may be required to pay pet, parking, or other amenity fees if they are charged by the property you choose. These will be communicated to you before the reservation is finalized.
Depending on where your Landing is located, we may be required to charge certain taxes according to local tax laws. These will automatically be included at checkout. This is most commonly seen in stays under a certain number of nights, which may require a “short-term” reservation tax to be collected in some areas. The number of nights at which a reservation is considered short-term varies by location.
Can I tour a home before booking it?
You can request virtual tours on our website. Some virtual tours may be of a model home similar to the Landing you’d be booking.
Does Landing own its apartments?
Rather than build new units or buildings, Landing partners with local property developers, managers, and owners in each market to secure existing apartments and transform them into Landings.
Will I be charged immediately?
At checkout you will be charged your Landing membership, and depending on length of stay and how soon you plan to move you may be charged the first month’s rent or the full amount (for short-term stays) up front. In the event that you do not complete and pass Landing’s verification process, your membership will be refunded within 14 days.
How do I move in and out of my home?
At Landing, we believe moving should be easy. You’re in control of your move: choose a contactless move-in, or ask us to send a Host to greet you with the keys. On move-in day, you’ll receive information through our app on exactly how to get into your Landing.
Ahead of move-out day, we’ll send detailed instructions on what to do before you head out, including where to leave your keys and fobs.
How many people can live with me?
Our policy is up to two people per bedroom. Please note that each city may have different laws regarding the number of additional occupants. Additional occupants must be added to your reservation during the verification process.
Can I request extra beds?
Landing does not provide additional beds.
Can I bring my own furniture?
We strive to have everything you’d need to live fully, but you may bring anything that will make you feel more comfortable. Please don’t remove any items from the Landing.
What is the cleaning policy?
You can set up a cleaning schedule in the app. We ask that you’re not at home during the scheduled time so your Host can focus on cleaning.
All Landings are smoke-free. Many of the properties we work with are smoke-free as well.
Our top priority is the health and well-being of our community. All surfaces, especially areas such as door handles and light switches, are disinfected at the start and end of every cleaning. We also hold weekly info sessions for Hosts to keep them informed on best practices.
What’s the pet policy?
We welcome a combination of up to 2 dogs or cats as long as the property you’re staying at does, too! We need you to upload a few documents for your pet, including a recent photo and a record of their vaccinations that includes an up-to-date rabies vaccine.
If you’re bringing an emotional support animal (ESA) or a service animal (SA), upload their ESA or SA certificate before moving in. You can upload these documents to your reservation after you’ve finished booking.
The following breeds are restricted from living in Landings: all Pit Bull breeds including the American Pit Bull Terrier, American or Irish Staffordshire Terrier, Bull Terrier, American Bulldog, Afghan Hound, Akita, Bernese Mountain Dog, Boxer, Chow, Dalmatian, Doberman Pinscher, German Shepard, Great Dane, Greyhound, Malamute, Mastiff, Canary Mastiff, Neapolitan Mastiff, Rottweiler, Saluki, St. Bernard, Siberian Husky, Wolf Hybrid, and Weimaraner.
Is parking included?
Parking rates vary depending on where you stay and what kind of parking is available. If you need to add or remove parking spots, please contact the member experience team.
Can I rent or sublet during my stay?
No, our homes cannot be rented out on any platform by our members.