Help Center

We're committed to making your stay exceptional. If anything falls short of your expectations, simply let us know. We'll go above and beyond to resolve it right away, including relocating you to another apartment if needed. If you're not fully satisfied, we'll happily refund the remaining days of your booking, starting from the day you notify us.

For stays of 30 days or more, Landing runs a soft credit check that won't impact your credit score, as well as a background check for all guests.

To ensure a safe and comfortable experience for everyone, we conduct a credit check on the main applicant and background check on all occupants.

No, Landing guests never pay security deposits or application fees.

Some properties may have additional fees for pets, parking, or specific amenities, which will be clearly shown before you finalize your reservation. In select cities, local taxes may also apply, most often for stays under 30 days.

Landing offers stays of any length, from a few days to months. If you'd like to extend your stay, simply request an extension through the Landing app or by calling us at 415-231-1701.

You can add up to two additional guests per bedroom, but all guests must be added to your reservation during the verification process. The number of guests allowed may also vary by location based on local laws.

Landing welcomes up to two dogs or cats per reservation, subject to individual property policies. To register your pet, you'll need to upload a photo and vaccination records with proof of a recent rabies vaccine. If you're bringing an emotional support animal (ESA) or service animal (SA), please upload the appropriate certification to your reservation prior to check-in. Note, the following breeds are restricted from all Landing properties, regardless of individual property policies: American Pit Bull Terrier, American/Irish Staffordshire Terrier, Bull Terrier, American Bulldog, Afghan Hound, Akita, Bernese Mountain Dog, Boxer, Chow Chow, Dalmatian, Doberman Pinscher, German Shepherd, Great Dane, Greyhound, Malamute, Mastiff (including Canary, Neapolitan), Rottweiler, Saluki, St. Bernard, Siberian Husky, Wolf Hybrid, and Weimaraner.

Parking availability and rates vary by property. For specific details, please check the home's description page when you book.

You can schedule a professional cleaning directly through the Landing app. To ensure the best service, we ask that you are not home during the scheduled time. For the well-being of our community, all Landing apartments are smoke-free, and we expect guests to honor this policy.

In-person tours are currently not available, but some homes may offer virtual tours.

On check-in day, you'll receive all access instructions via email and the Landing app. Most of our units are self check-in. Before you check out, we'll send a guide on how to leave the keys and fobs.

The Landing app is available on the App Store and Google Play.

To reset your password, click 'Sign-in' on the homepage, select 'Forgot password?', and follow the prompts.

You can update your contact information by signing in to your account, clicking 'Account,' and selecting 'Personal Info'.

You can manage your stay by clicking on 'Reservations' and selecting the stay you wish to adjust or cancel.

Reservations canceled within 24 hours are eligible for a full refund. After this free period, you are subject to a fee equal to 1 month's rent, and any membership or service fees paid will not be refunded.

If you're changing cities or want to try a new view, you can easily request a transfer to another Landing home with just two weeks' notice through the Landing app or by calling our Reservations team at 415-231-1701.

Landing homes are thoughtfully furnished and decorated to be move-in ready. Landing does not provide additional beds or furnishings, nor make adjustments to the existing furniture.

Landing spaces are designed to be your home away from home, so we welcome you to bring any furnishings that make you feel at home. We simply ask you take your furnishings with you when you check out.

Landing does not allow our homes to be sublet or listed on any platform by guests.

Yes, contact Landing's Reservations team at 415-231-1701 to learn more.

With the Landing membership, earn benefits such as up to 10% savings on every reservation, early check-in when available, and exclusive partner offers.