Last Updated: September 22, 2025
Thank you for booking with Landing!
Welcome to Landing and our website (the "Site") of Caliza, LLC d/b/a Landing ("Landing," "we," "us," or "our"). Landing is an international commercial organization that makes flexible occupancy accommodations of furnished residential apartment units (each a "Unit," and the building in which such Unit is located may be referred to as the "Building") in multi-family apartment properties ("Accommodations") for its registered users ("Members"), as well as non-members, on the terms and conditions provided in our Terms of Service (collectively, including the Site, the "Service").
This Privacy Notice explains what Personal Data we collect, how we collect, use and share that data, and your choices concerning our data practices. Personal Data is data that alone or in combination with other information in our possession could be used to identify you. This Privacy Notice is incorporated into and forms part of our Terms of Service.
Before using the Service or submitting any Personal Data to Landing, please review this Privacy Notice carefully and contact us if you have any questions. If you do not agree to the terms of this Privacy Notice, please do not access the Site or otherwise use the Service.
Landing respects the privacy of its Members, visitors, partners, and the users of its Service, and is committed to protecting their privacy and maintaining their trust. This Privacy Notice describes our practices for collecting, using, storing, transferring, disclosing, and otherwise processing Personal Data in connection with use of our Service, Site, apps, and social media pages, as well as interactions with Landing staff in meetings and at Landing events, including offline sales and marketing activities. Please read this Privacy Notice carefully to understand our policies and practices regarding treatment of Personal Data. By interacting with us, accessing our app or Site, and/or using our Service, you consent to our collection, use, and disclosure of Personal Data as described in this Privacy Notice. If you have a privacy question or concern, please contact us per the "Contact Us" information at the bottom of this Privacy Notice.
Our Privacy Notice applies to the processing of Personal Data provided by: 1) visitors and users of our Site, apps, and/or Service; 2) active Members, non-members, and prospective customers and their representatives; 3) subscribers to our social media, notices and/or communications; 4) suppliers and business partners and their representatives; 5) visitors to our offices; and 6) anyone else who provides Personal Data to Landing for any other purpose.
Landing collects the Personal Data you provide about yourself and your additional occupants (if any). For example, when you sign up for an account, we may collect information like names, e-mail addresses, physical address, phone numbers, etc. You may also provide Personal Data to, for example, learn more about our Services or sign up for our notifications.
We may process the following general types of Personal Data which we may (depending upon the circumstances) collect during Site or social media visits, marketing or business interactions, app use, and use of our Service: names, contact information (address, e-mail address, telephone number, etc.), employment information (employer, work email, title, supervisor, pay rate, etc.), certain ID numbers (driver's license, employee, Social Security or tax ID number, etc.), passport, driver's license, date of birth, sex, payment and banking information (proof of income, account number, bank statements, etc.), credit information (credit check, paystub, proof of savings, etc.), previous rental information, IP address or device identifier, geolocation, signature, camera or video image, audio recordings, username and password, messaging, behavioral data, background check information, eviction record, pet information (name, breed, color, weight, age, service animal or ESA, vaccination records, photo, etc.), vehicle info (make, model, year, color, license plate, state, etc.), and information about you received through placement of cookies and tracking pixels during Site use.
We process your Personal Data for the following purposes: 1) performance of agreements with you and/or your employer; 2) monitoring, development, support, and administration of the Site, apps, and platforms; 3) security and fraud prevention; 4) our and our partners' marketing purposes; 5) our business administration; and 6) behavioral analysis associated with Site and Service use.
To the extent applicable to you, some jurisdictions require any processing of Personal Data to be supported by a legal basis. We generally rely on the following legal justifications for our processing activities: 1) the performance of an agreement with you and/or your employer; 2) pursuing our legitimate interests as long as they do not override your interests, rights and freedoms; 3) your consent; and 4) compliance with a legal obligation.
We may transfer your Personal Data to other Landing affiliates and/or third parties (i.e. business partners, etc.), acquiring or acquired entities, service providers, and, in accordance with applicable law, governmental authorities, courts, external advisors, and similar third parties. Some data transfers may cross national borders. We will use all reasonable measures to ensure that your Personal Data remains protected and secure when transferred.
Your Personal Data will be deleted in accordance with our data retention schedule once it is no longer needed for the purposes of the original processing, legitimate interest, or as required by applicable law.
Depending on your jurisdiction, you may have a number of rights with regard to your Personal Data, which may include the right to access your Personal Data, the right to obtain a copy of your Personal Data, the right to have your Personal Data transferred to a third party, the right to correct your Personal Data, the right to restrict certain processing, and/or the right to have your Personal Data erased. To exercise your rights related to your Personal Data, please use the account deletion function in our app or the "Contact Us" information at the bottom of this Privacy Notice.
We reserve the right to change the terms of this Privacy Notice at will and at any time as required by changing practices or privacy legislation. The current version of this Privacy Notice will always be available via link from our Site or through the "Contact Us" information at the bottom of this Privacy Notice. You should review this Privacy Notice periodically so that you keep up to date on our most current policies and practices.
Our Privacy Notice applies to all non-employment processing of Personal Data by Landing regardless of the source of collection. This Privacy Notice applies to the processing of Personal Data provided by: 1) visitors and users of our Site, apps, and/or Service; 2) active Members and prospective customers and their representatives; 3) subscribers to our social media, notices, and/or communications; 4) suppliers and business partners and their representatives; 5) visitors to our offices; and 6) anyone else who provides Personal Data to Landing for any other purpose. If you have any questions about whether this Privacy Notice applies to you, please use the "Contact Us" information at the bottom of this Privacy Notice.
Landing collects the Personal Data you or your representative provides, and you attest that you have the right and authority to share any personal data of others that you provide to Landing. This could happen when you sign up for an account, visit our Site or use our app, use our Service, during a support event, through marketing or communications, during a face-to-face interaction, etc.
Examples of the types of Personal Data Landing may collect include, but may not be limited to: names, contact information (address, e-mail address, telephone number, etc.), employment information (employer, work email, title, supervisor, pay rate, etc.), certain ID numbers (driver's license, employee, Social Security or tax ID number, etc.), passport, driver's license, date of birth, sex, ethnicity, payment and banking information (proof of income, account number, bank statements, etc.), credit information (credit check, paystub, proof of savings, etc.), previous rental information, IP address or device identifier, geolocation, signature, camera or video image, audio recordings, username and password, messaging, behavioral data, background check information, eviction record, pet information (name, breed, color, weight, age, service animal or ESA, vaccination records, photo, etc.), vehicle info (make, model, year, color, license plate, state, etc.), and information about you received through placement of cookies and tracking pixels during Site use.
Where allowed by applicable law, we may periodically engage with a vendor to verify your background and/or criminal history or check your eviction history and process the results. Our vendor typically utilizes county, state and federal criminal databases to run these checks.
We may engage a vendor to verify your credit score and process the resulting information.
We may obtain Personal Data about you from third-party social networking services ("SNS"), such as Facebook, Google and LinkedIn, to link your Landing account with third-party SNS accounts (each a "Third-Party Account") by either: (i) providing your Third-Party Account login information to Landing through the Service; or (ii) allowing Landing to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. This Personal Data may include:
When you interact with our social media pages, we will collect Personal Data that you elect to provide to us, such as your contact details. In addition, the companies that host our social media pages may provide us with aggregate information and analytics regarding the use of our social media pages.
We receive Personal Data of employees and other individuals who are contact persons at our partners and vendors, such as contact details and other information relevant to the particular business relationship.
In order to provide the Service, we generally obtain the full name, home address, e-mail address, phone number, date of birth, and social security number of each individual who stays in one of our residential units ("Accommodations"). Through this process, we may receive Personal Data about employees and customers of our business customers that such business customers make available to us. We process that information pursuant to our Terms of Service and other agreements with our business customers. We have no direct relationship with the individuals whose Personal Data we process on behalf of our business customers. If you are such an individual and would no longer like your data to be used by one of our business customers that utilizes our Service or you would like to access, correct, or request deletion of your data, please contact the business customer that you interact with directly.
We automatically collect your Landing stay history. We may also automatically collect information regarding the use of an Accommodation (e.g., when a door was unlocked). Where required under applicable law, we will only collect property usage data with your consent.
As you navigate through and interact with our communications, app, Site, and/or Service, we may use automatic data collection technologies to collect certain information about your equipment, actions and patterns ("User Activity Information"), including: (i) details of your use, including traffic data, location data, logs and other communication data and the resources that you access and use; and (ii) information about your device, including your operating system, IP address or device identifier, and other mobile sign-on data. Some of this information may be considered Personal Data in your jurisdiction.
The User Activity Information that we collect helps us to improve our app, Site, and Service, and to deliver a better and more personalized service by enabling us to estimate usage patterns, display information you request in your relevant time zone and language, and recognize you when you return to our website or app.
The technologies we use for this automatic data collection may include things like web beacons, pixel tags, scripts, cookies, Google Analytics, etc. A cookie is a small file placed on the hard drive of your device. We use cookies to help analyze usage, customize our services, measure effectiveness, and promote trust and safety. Cookies are discussed further below. To opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.
Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Site and you may not be able to benefit from the full functionality of the Site.
If you have questions or concerns about any of these Personal Data types, please use the "Contact Us" information at the bottom of this Privacy Notice.
Landing uses the information it collects for the purposes of operating effectively, providing its Service to customers, facilitating business partnerships, and administering and managing its relationships with customers. We also use the information we collect to process, evaluate and respond to your requests; respond to inquiries and applications; create, administer and communicate with you about your account (including any rentals and payments); operate, evaluate and improve Landing's business (including developing new services, managing communications, performing market research, analyzing Landing services/websites, and performing accounting, auditing, billing, reconciliation, and collection activities); ensure the safety of Landing network and physical services and resources; and to comply with applicable legal requirements. We may use Artificial Intelligence ("AI") tools to assist us in some of these efforts.
Landing uses information we collect to run background and credit checks to determine whether we may reasonably admit you as a Member and allow you to book Accommodations, the results of which may be shared with landlords and their representatives (e.g., property managers), to the extent permitted under applicable law.
Landing may also link your Landing account with Third-Party Accounts to add information from Third-Party Accounts to your Landing account and Landing account profile page. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, you understand that by granting us access to the Third-Party Accounts, we will access, make available and store (if applicable and as permitted by the SNS and authorized by you) the information in your Third-Party Accounts so that it is available on and through your Landing account on the Site and Service.
We may aggregate Personal Data and use the aggregated information to analyze the effectiveness of our Service, to improve and add features to our Service, and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information like general user statistics with prospective business partners. We may collect aggregated information through the Service, through cookies, and through other means described in this Privacy Notice.
We may use your Personal Data to contact you to tell you about products or services we believe may be of interest to you. For instance, if you elect to provide your e-mail or telephone number, we may use that information to send you special offers. You may opt out of receiving e-mails by following the instructions contained in each promotional e-mail we send you. In addition, if at any time you do not wish to receive future marketing communications, you may contact us. If you unsubscribe from our marketing lists, you will no longer receive marketing communications, but we will continue to contact you regarding management of your account, other administrative matters, and to respond to your requests.
We generally rely on the following legal justifications for our processing activities: 1) the performance of an agreement with you and/or your employer; 2) pursuing our legitimate interests as long as they do not override your interests, rights and freedoms; 3) your consent; and 4) compliance with a legal obligation. Our legal obligations in more detail include, but are not limited to: (i) legal obligations relating to booking and/or financial transactions, such as the obligation to maintain books and records or collecting national ID numbers where legally required, including to establish identity of individuals to meet our obligations under applicable laws, including sanctions screening, money laundering and counterterrorism; (ii) complying with tax or pricing requirements; (iii) respond to law enforcement requests (where legally permitted); and (iv) facilitating any accessibility requests as part of a booking. Our legitimate interests in more detail include, but are not limited to: (i) responding to complaints or concerns, or for marketing purposes; (ii) honoring your preferences and providing personalized services; (iii) administering or marketing our loyalty programs and benefits; (iv) displaying relevant content and providing relevant search results in your selected region/language; (v) allowing you to have a photo associated with your profile; and (vi) improving our products and services.
If you have questions or concerns about how we use your Personal Data or our legal basis for doing so, please use the "Contact Us" information at the bottom of this Privacy Notice.
We may disclose some Personal Data that we collect as follows:
Notwithstanding any other provisions of this Privacy Notice, we also reserve the right to access, preserve and disclose any information we collect as we reasonably believe is necessary: (i) to respond to legal requirements, including complying with any court order, law or legal process and responding to any government or regulatory request, including responding to law enforcement or other government officials in response to a verified request relating to a criminal investigation or alleged illegal activity; (ii) to enforce or apply our policies and agreements; (iii) to detect, prevent or otherwise address fraud, security, trust and safety or technical issues; (iv) to respond to user support requests; or (v) to protect the rights, property, health or safety of Landing, our users and their guests, any third parties, or the public in general.
If you have questions or concerns about how we disclose Personal Data, please use the "Contact Us" information at the bottom of this Privacy Notice.
The Personal Data that we collect includes information within the categories of data in the table below. These categories also represent the categories of Personal Data that we have collected over the past 12 months. Note that the categories listed below are defined by California state law. Inclusion of a category in the list below indicates only that, depending on the service we provide you, additional occupants, and/or your employer and business partner, we may collect or dispose of some information within that category. It does not necessarily mean that we collect or disclose all information listed in a particular category, nor do we collect all categories of information for all individuals.
In addition, while we include data which is considered Personal Data under certain privacy laws like the EU and UK GDPR and the California Consumer Privacy Act, it may not be considered Personal Data in other jurisdictions, including within other U.S. states.
We have disclosed information in each of the categories below with our affiliates and service providers for our business purposes within the past 12 months.
| Category | Sources | Purpose of Processing |
|---|---|---|
| Identifiers: names, address, e-mail address, telephone number, Social Security or tax ID number, passport, driver's license or state identification card, date of birth, sex, IP address or device identifier, geolocation, signature, username and password, behavioral data, or other similar identifiers. | This information is collected directly from you and/or your employer, our business partners, our service providers, your interaction with our services and products, records we have about you in the course of providing services or products, or through the use of cookies and similar technologies. | This data is processed in connection with a number of our operational functions to provide you with services, including facilitating business between parties in the industry and administering relationships with customers. It is also processed in order to help manage and administer your account, as well as to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, for compliance management, data analytics and technological development of our systems. In addition, this data, as well as information regarding your purchasing tendencies obtained from our business partners, is also used for marketing purposes, including offering you products and services that may interest you through both direct and partner advertising. |
| Customer Records Information: names, address, e-mail address, telephone number, Social Security or tax ID number, passport, driver's license or state identification card, physical characteristics or description, IP address or device identifier, signature, username and password, messaging, behavioral data, background check information, eviction record, credit information (credit check, paystub, proof of savings), vehicle information (make, model, year, color, license plate, state), pet information (name, breed, color, weight, age, ESA or service animal, vaccination records, photo), marketing information, or unique personal identifier. | This information is collected directly from you and/or your employer, our business partners, our service providers, your interaction with our services and products, records we have about you in the course of providing services or products, or through the use of cookies and similar technologies. | This data is processed in connection with a number of our operational functions to provide you with services, including facilitating business between parties in the industry and administering relationships with customers. It is also processed in order to help manage and administer your account, as well as to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, for compliance management, data analytics and technological development of our systems. In addition, this data is also used for marketing purposes, including offering you products and services that may interest you through both direct and partner advertising. |
| Commercial Information: records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies to include previous rental information, behavioral data, vehicle information (make, model, year, color, license plate, state), payment and banking information (proof of income, account number, bank statements), and credit information (credit check, paystub, proof of savings), or other similar identifiers. | This information is collected directly from you and/or your employer, our business partners, our service providers, your interaction with our services and products, or records we have about you in the course of providing services or products. | This data is processed in connection with a number of our operational functions to provide you with services, including facilitating business between parties in the industry and administering relationships with customers. It is also processed in order to help manage and administer your account, as well as to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, for compliance management, data analytics and technological development of our systems. In addition, this data, as well as information regarding your purchasing tendencies obtained from our business partners, is also used for marketing purposes, including offering you products and services that may interest you through both direct and partner advertising. |
| Internet or Other Electronic Network Activity Information: including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement, IP address or device identifier, username and password, and information about you received through placement of cookies and tracking pixels during Site use, or other similar identifiers. | This information is collected directly from you and/or your employer, our business partners, our service providers, your interaction with our services and products, or through the use of cookies and similar technologies. | This data is processed in order to help manage and administer your account, as well as to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, for compliance management, data analytics and technological development of our systems. In addition, this data is also used for marketing purposes, including offering you products and services that may interest you through both direct and partner advertising. |
| Geolocation Data. | This information is collected directly from you and/or your employer, our business partners, our service providers, your interaction with our services and products, records we have about you in the course of providing services or products, or through the use of cookies and similar technologies. | This data is processed in connection with a number of our operational functions to provide you with services, including facilitating business between parties in the industry and administering relationships with customers. It is also processed in order to help manage and administer your account, as well as to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, for compliance management, data analytics and technological development of our systems. In addition, this data, as well as information regarding your purchasing tendencies obtained from our business partners, is also used for marketing purposes, including offering you and providing you with products and services that may interest you through both direct and partner advertising. |
| Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information: including audio recordings, camera or video image. | This information is collected directly from you and/or your employer, your interaction with our services and products, or records we have about you in the course of providing services or products. | This data is processed in connection with a number of our operational functions to provide you with services, including facilitating business between parties in the industry and administering relationships with customers. It is also processed in order to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, and for compliance management. |
| Professional or Employment-Related Information: employment information (employer, work email, title, supervisor, pay rate, etc.). | This information is collected directly from you and/or your employer, your interaction with our services and products, or records we have about you in the course of providing services or products. | This data is processed in connection with a number of our operational functions to provide you with services, including facilitating business between parties in the industry and administering relationships with customers. It is also processed in order to help manage and administer your account, as well as to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, for compliance management, data analytics and technological development of our systems. |
| Sensitive Personal Information: Social Security or tax ID number, driver's license or state identification card, passport, background check information, eviction record, credit information (credit check, paystub, proof of savings), payment and banking information (proof of income, account number, bank statements), or other similar identifiers. | This information is collected directly from you and/or your employer, our business partners, your interaction with our services and products, or records we have about you in the course of providing services or products. | This data is processed in connection with a number of our operational functions to provide you with services, including facilitating business between parties in the industry and administering relationships with customers. It is also processed in order to help manage and administer your account, as well as to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, for compliance management, data analytics and technological development of our systems. |
If you are a California or other applicable U.S. state resident, you may have certain rights regarding your Personal Data, including:
To exercise these rights, please use the account deletion function in our app or contact us using the information provided in the "Contact Us" section. We will verify your request using the information associated with your account, including email address. Government identification may be required in certain circumstances.
The Service may contain links to third-party websites and services. We are not responsible for the practices employed by websites or services linked to or from our Service, including the information or content contained therein. Please remember that when you use a link to go from our Service to another website or service, our Privacy Notice does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party's own rules and policies.
We take reasonable measures to help protect Personal Data from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us using the contact information provided below.
We retain Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
Depending on your jurisdiction, you may have certain rights regarding your Personal Data, including:
To exercise any of these rights, please use the account deletion function in our app or contact us using the information provided in the "Contact Us" section below. We will respond to your request consistent with applicable law.
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device.
We use the following types of cookies:
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Landing complies with applicable data protection frameworks and principles regarding the collection, use, and retention of Personal Data transferred from applicable jurisdictions to the United States.
If you are from the European Economic Area (EEA), UK, or Switzerland, our legal basis for collecting and using the Personal Data described in this Privacy Notice depends on the Personal Data we collect and the specific context in which we collect it.
We may process your Personal Data because:
Our Service is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
We reserve the right to update or change our Privacy Notice at any time. We will notify you of any changes by posting the new Privacy Notice on this page and updating the "Last Updated" date at the top of this Privacy Notice.
You are advised to review this Privacy Notice periodically for any changes. Changes to this Privacy Notice are effective when they are posted on this page.
If you have concerns about how we handle your Personal Data, please contact us first using the information in the "Contact Us" section below. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Data in accordance with this Privacy Notice.
If you are located in the EEA, UK, or Switzerland, you also have the right to lodge a complaint with your local data protection authority if you believe that we have not complied with applicable data protection laws.
If you have any questions about this Privacy Notice or our privacy practices, please contact us at:
Caliza, LLC d/b/a Landing
For general privacy inquiries, please use the contact information available on our website or through your account settings in our app.
For specific privacy rights requests, please use the account deletion function in our app or contact us through the methods provided on our website.