Help Center

Most Landing homes use smart locks, so you won't need a physical key. If your building requires a key fob for the entrance, garage, or amenities, you'll find it inside your unit when you arrive.

Yes, Landing's check-in process is entirely self-service. If you need assistance with your check-in, please contact us at 415-231-1701.

Standard check-in time is 3 PM local time.

Yes, you can request an early check-in. This is based on availability, so please contact our team to check.

If you're having trouble finding your apartment, please call your General Manager for assistance.

If you have any trouble accessing your home, please contact our team at 415-231-1701 for immediate assistance.

Yes, you can. Since most of our units are self check-in, you can arrive anytime after your scheduled check-in time.

Yes, the person checking in must be listed as an approved additional occupant on your reservation.

Your check-in instructions will be sent to you by email and appear in the Landing app 30 minutes before your scheduled check-in time. If it's after 3 PM and you still don't see the instructions, it could be because your reservation hasn't been approved yet.

Please make sure you've logged in to the Landing app using the same email address you used for your reservation. If you're using the correct email and still don't see it, it's possible your reservation has not been approved yet.

Standard check-out time is 11 AM local time.

You can request a late check-out, subject to the availability. Please contact 415-231-1701 to request one.

A penalty fee is applied for every hour you stay past the designated check-out time. If you need more time, please contact our team to discuss your options and avoid additional charges.

You can find specific check-out instructions in the Landing app. Please be sure to leave all keys or key fobs on the kitchen counter or in the lockbox and double-check you've packed all your belongings. If you used your streaming accounts on the TVs, remember to log out.

Check-out instructions will be available in the Landing app as your departure date approaches. Generally, we ask that you remove all food from the fridge and leave all keys and key fobs on the kitchen counter.

No, an in-person inspection is not required.

No, you do not need to confirm your check-out.

We are not able to store items left behind, so please be sure to double-check that you've packed everything before you leave. If you realize you forgot something, contact us immediately. We'll do our best to temporarily hold the item if our team is still at the apartment so you can retrieve it. Otherwise, we cannot guarantee its return.

Landing requires a 14-day notice for transfers within the network and a 30-day notice for move-outs. A penalty fee may apply if your original stay commitment has not been fulfilled.

After your stay, we'll send you a notification in the Landing app and an email with a link to leave a review. We'd love to hear about your experience!

If you have questions about a damage charge, please open a ticket directly in the Landing app or call our Billing team at 415-231-1701 (Mon-Fri 9AM-6PM CST).

You can get a receipt or invoice for your stay by opening a ticket directly in the Landing app or calling our Billing team at 415-231-1701 (Mon-Fri 9AM-6PM CST).