We are here to help

Browse through our most frequently asked questions

How does Landing work?

Pick an apartment - Find a home you're interested in from our network of apartments.

Apply - We'll run a background and credit check.

Pack up the necessities - Personal effects, special toiletries (we have the basics- shampoo, soap, etc.), and that picture of grandma.

Show up at your new home and start living!

What do you mean when you say an All-Inclusive Apartment?

You can see what sets Landing apart here

What cities is Landing in?

Austin, Birmingham, Boston, Chicago, Los Angeles, Nashville, New York, San Francisco Bay Area, and Washington D.C. - with more coming soon

Can I go from one Landing home to the next?

Once you've joined Landing you can easily move between our homes - no additional applications necessary! Reach out at care@hellolanding.com if you're looking to switch homes.

How short or long can I stay?

As long as you like! Rates vary by the duration of your stay, though.

Can I tour a home before booking it?

Yes! Contact us and we'll schedule a showing.

Do you offer a long-term discount?

Yes! Our pricing rates are as follows:

30 days and under: full nightly rate.

31-90 days: nightly rate discounted by 20%.

91+ days: monthly rate.

Do you run a background and credit check?

Yes!

Will I be charged immediately?

We will not reserve your home until you've paid the first month's rent.

Do I need to set up utilities?

Nope! We've got everything up and running before you move in.

What if I need to change my dates or cancel my reservation?

No sweat! Just reach out to us at care@hellolanding.com and we'll sort it out.

Why am I seeing lodging taxes?

Some cities charge a lodging tax depending on the length of your stay.

How do I check in and check out of my home?

We'll send someone to meet you on move in day and show you to your new home. We'll also send an email with any information you might need to park, access the building, etc. On your way out, you just leave any fobs, etc. on the kitchen counter. There's no formal check out, just give us a 30 days notice when you want to leave.

How many people can live with me?

Our policy is up to two people per bedroom, however each city has different laws.

Can I request extra beds?

Landing does not allow additional beds to be moved into your home.

Can I bring my own furniture?

We strive to have everything you'd need to live fully. We ask that you don't bring in any large furniture pieces to your home.

What's the cleaning policy?

When we set up your home we'll ask you for a cleaning frequency and set it up for you. And if you need additional, one-off cleanings you can set those up as well by contacting us at care@hellolanding.com.

What building amenities are included?

The amenities available vary by building, but we include access to all amenities in the rent, so you're free to use whatever the building provides!

What's your pet policy?

Our pet-friendly apartments allow up to 2 dogs, provided they're under 35 pounds and you don't have 'aggressive' dog breeds. If you have a pet with you, we'll charge a $400 pet fee, plus $75 per pet per month. This is to cover the building's pet fees and to take care of our furnishings.

Is parking included?

It varies by the building, but we don't include paid parking spaces in your rent since not everyone needs them.

Smoke-free huh?

Yes! The majority of our complexes are entirely smoke-free as well.

Can I rent my home out on Airbnb?

No, our properties can't be rented out by members.

I have more questions!

We're happy to answer whatever questions you have, just shoot us an email at care@hellolanding.com.

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