Last Updated: July 30, 2026
Welcome to Landing and our website (the “Site”) of Caliza, LLC d/b/a Landing (“Landing,” “we,” “us,” or “our”). Landing is an international commercial organization that makes flexible occupancy accommodations of furnished residential apartment units (each a “Unit,” and the building in which such Unit is located may be referred to as the “Building”) in multi-family apartment properties (“Accommodations”) for its registered users (“Members”), as well as non-members, on the terms and conditions provided in our Terms of Service (collectively, including the Site, the “Service”).
This Privacy Notice explains what Personal Data we collect, how we collect, use and share that data, and your choices concerning our data practices. Personal Data is data that alone or in combination with other information in our possession could be used to identify you. This Privacy Notice is incorporated into and forms part of our Terms of Service.
Before using the Service or submitting any Personal Data to Landing, please review this Privacy Notice carefully and contact us if you have any questions. If you do not agree to the terms of this Privacy Notice, please do not access the Site or otherwise use the Service.
Landing respects the privacy of its Members, visitors, partners, and the users of its Service, and is committed to protecting their privacy and maintaining their trust. This Privacy Notice describes our practices for collecting, using, storing, transferring, disclosing, and otherwise processing Personal Data in connection with use of our Service, Site, apps, and social media pages, as well as interactions with Landing staff in meetings and at Landing events, including offline sales and marketing activities. Please read this Privacy Notice carefully to understand our policies and practices regarding treatment of Personal Data. By interacting with us, accessing our app or Site, and/or using our Service, you consent to our collection, use, and disclosure of Personal Data as described in this Privacy Notice. If you have a privacy question or concern, please contact us per the “Contact Us” information at the bottom of this Privacy Notice.
Application – Our Privacy Notice applies to the processing of Personal Data provided by: 1) visitors and users of our Site, apps, and/or Service; 2) active Members, non-members, and prospective customers and their representatives; 3) subscribers to our social media, notices and/or communications; 4) suppliers and business partners and their representatives; 5) visitors to our offices; and 6) anyone else who provides Personal Data to Landing for any other purpose. For more details, see below.
Types of Data Processed – Landing collects the Personal Data you provide about yourself and your additional occupants (if any). For example, when you sign up for an account, we may collect information like names, e-mail addresses, physical address, phone numbers, etc. You may also provide Personal Data to, for example, learn more about our Services or sign up for our notifications. We may process the following general types of Personal Data which we may (depending upon the circumstances) collect during Site or social media visits, marketing or business interactions, app use, and use of our Service: names, contact information (address, e-mail address, telephone number, etc.), employment information (employer, work e-mail, title, supervisor, pay rate, etc.), certain ID numbers (driver’s license, employee, Social Security or tax ID number, etc.), passport, driver’s license, date of birth, sex, payment and banking information (proof of income, account number, bank statements, etc.), credit information (credit check, paystub, proof of savings, etc.), previous rental information, IP address or device identifier, geolocation, signature, camera or video image, audio recordings, username and password, messaging, behavioral data, background check information, eviction record, pet information (name, breed, color, weight, age, service animal or ESA, vaccination records, photo, etc.), vehicle info (make, model, year, color, license plate, state, etc.), and information about you received through placement of cookies and tracking pixels during Site use. For more details, see below.
Processing Purpose – We process your Personal Data for the following purposes: 1) performance of agreements with you and/or your employer; 2) monitoring, development, support, and administration of the Site, apps, and platforms; 3) security and fraud prevention; 4) our and our partners’ marketing purposes; 5) our business administration; and 6) behavioral analysis associated with Site and Service use. For more details, see below.
Lawful Basis for Processing – To the extent applicable to you, some jurisdictions require any processing of Personal Data to be supported by a legal basis. We generally rely on the following legal justifications for our processing activities: 1) the performance of an agreement with you and/or your employer; 2) pursuing our legitimate interests as long as they do not override your interests, rights and freedoms; 3) your consent; and 4) compliance with a legal obligation. For more details, see below.
Data Transfers – We may transfer your Personal Data to other Landing affiliates and/or third parties (i.e. business partners, etc.), acquiring or acquired entities, service providers, and, in accordance with applicable law, governmental authorities, courts, external advisors, and similar third parties. Some data transfers may cross national borders. We will use all reasonable measures to ensure that your Personal Data remains protected and secure when transferred. For more details, see below.
Data Retention and Deletion – Your Personal Data will be deleted in accordance with our data retention schedule once it is no longer needed for the purposes of the original processing, legitimate interest, or as required by applicable law. For more details, see below.
Your Choices and Rights – Depending on your jurisdiction, you may have a number of rights with regard to your Personal Data, which may include the right to access your Personal Data, the right to obtain a copy of your Personal Data, the right to have your Personal Data transferred to a third party, the right to correct your Personal Data, the right to restrict certain processing, and/or the right to have your Personal Data erased. For more details, see below. To exercise your rights related to your Personal Data, please use the account deletion function in our app or the “Contact Us” information at the bottom of this Privacy Notice.
Changes to this Privacy Notice – We reserve the right to change the terms of this Privacy Notice at will and at any time as required by changing practices or privacy legislation. The current version of this Privacy Notice will always be available via link from our Site or through the “Contact Us” information at the bottom of this Privacy Notice. You should review this Privacy Notice periodically so that you keep up to date on our most current policies and practices.
Our Privacy Notice applies to all non-employment processing of Personal Data by Landing regardless of the source of collection. This Privacy Notice applies to the processing of Personal Data provided by: 1) visitors and users of our Site, apps, and/or Service; 2) active Members and prospective customers and their representatives; 3) subscribers to our social media, notices, and/or communications; 4) suppliers and business partners and their representatives; 5) visitors to our offices; and 6) anyone else who provides Personal Data to Landing for any other purpose. If you have any questions about whether this Privacy Notice applies to you, please use the “Contact Us” information at the bottom of this Privacy Notice.
Landing collects the Personal Data you or your representative provides, and you attest that you have the right and authority to share any personal data of others that you provide to Landing. This could happen when you sign up for an account, visit our Site or use our app, use our Service, during a support event, through marketing or communications, during a face-to-face interaction, etc. Examples of the types of Personal Data Landing may collect include, but may not be limited to: names, contact information (address, e-mail address, telephone number, etc.), employment information (employer, work e-mail, title, supervisor, pay rate, etc.), certain ID numbers (driver’s license, employee, Social Security or tax ID number, etc.), passport, driver’s license, date of birth, sex, ethnicity, payment and banking information (proof of income, account number, bank statements, etc.), credit information (credit check, paystub, proof of savings, etc.), previous rental information, IP address or device identifier, geolocation, signature, camera or video image, audio recordings, username and password, messaging, behavioral data, background check information, eviction record, pet information (name, breed, color, weight, age, service animal or ESA, vaccination records, photo, etc.), vehicle info (make, model, year, color, license plate, state, etc.), and information about you received through placement of cookies and tracking pixels during Site use.
Background Checks and Eviction History Reports – Where allowed by applicable law, we may periodically engage with a vendor to verify your background and/or criminal history or check your eviction history and process the results. Our vendor typically utilizes county, state and federal criminal databases to run these checks.
Credit Checks – We may engage a vendor to verify your credit score and process the resulting information.
Third-Party Accounts – We may obtain Personal Data about you from third-party social networking services (“SNS”), such as Facebook, Google and LinkedIn, to link your Landing account with third-party SNS accounts (each a “Third-Party Account”) by either: (i) providing your Third-Party Account login information to Landing through the Service; or (ii) allowing Landing to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. This Personal Data may include:
Our Social Media Pages – When you interact with our social media pages, we will collect Personal Data that you elect to provide to us, such as your contact details. In addition, the companies that host our social media pages may provide us with aggregate information and analytics regarding the use of our social media pages.
Vendor and Partner Relationships – We receive Personal Data of employees and other individuals who are contact persons at our partners and vendors, such as contact details and other information relevant to the particular business relationship.
Business Customers/Members - In order to provide the Service, we generally obtain the full name, home address, e-mail address, phone number, date of birth, and social security number of each individual who stays in one of our residential units (“Accommodations”). Through this process, we may receive Personal Data about employees and customers of our business customers that such business customers make available to us. We process that information pursuant to our Terms of Service and other agreements with our business customers. We have no direct relationship with the individuals whose Personal Data we process on behalf of our business customers. If you are such an individual and would no longer like your data to be used by one of our business customers that utilizes our Service or you would like to access, correct, or request deletion of your data, please contact the business customer that you interact with directly.
We do not access, reconstruct, or retain the contents of your conversations with any AI platform beyond the specific query directed to our Service.
Landing uses the information it collects for the purposes of operating effectively, providing its Service to customers, facilitating business partnerships, and administering and managing its relationships with customers. We also use the information we collect to process, evaluate and respond to your requests; respond to inquiries and applications; create, administer and communicate with you about your account (including any rentals and payments); operate, evaluate and improve Landing’s business (including developing new services, managing communications, performing market research, analyzing Landing services/websites, and performing accounting, auditing, billing, reconciliation, and collection activities); ensure the safety of Landing network and physical services and resources; and to comply with applicable legal requirements. We may use Artificial Intelligence (“AI”) tools to assist us in some of these efforts.
When you interact with our Service through an AI-powered integration (such as an MCP connection), we use the data transmitted through that integration solely to: (i) authenticate your request; (ii) process and respond to the specific query or instruction you or the AI application submitted; (iii) maintain security and prevent misuse of the integration and (iv) may use data received through AI-powered integrations to build user profiles and deliver advertising.
Landing uses information we collect to run background and credit checks to determine whether we may reasonably admit you as a Member and allow you to book Accommodations, the results of which may be shared with landlords and their representatives (e.g., property managers), to the extent permitted under applicable law.
Landing may also link your Landing account with Third-Party Accounts to add information from Third-Party Accounts to your Landing account and Landing account profile page. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, you understand that by granting us access to the Third-Party Accounts, we will access, make available and store (if applicable and as permitted by the SNS and authorized by you) the information in your Third-Party Accounts so that it is available on and through your Landing account on the Site and Service.
We may aggregate Personal Data and use the aggregated information to analyze the effectiveness of our Service, to improve and add features to our Service, and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Service and share aggregated information like general user statistics with prospective business partners. We may collect aggregated information through the Service, through cookies, and through other means described in this Privacy Notice.
We may use your Personal Data to contact you to tell you about products or services we believe may be of interest to you. For instance, if you elect to provide your e-mail or telephone number, we may use that information to send you special offers. You may opt out of receiving e-mails by following the instructions contained in each promotional e-mail we send you. In addition, if at any time you do not wish to receive future marketing communications, you may contact us. If you unsubscribe from our marketing lists, you will no longer receive marketing communications, but we will continue to contact you regarding management of your account, other administrative matters, and to respond to your requests.
We generally rely on the following legal justifications for our processing activities: 1) the performance of an agreement with you and/or your employer; 2) pursuing our legitimate interests as long as they do not override your interests, rights and freedoms; 3) your consent; and 4) compliance with a legal obligation. Our legal obligations in more detail include, but are not limited to: (i) legal obligations relating to booking and/or financial transactions, such as the obligation to maintain books and records or collecting national ID numbers where legally required, including to establish identity of individuals to meet our obligations under applicable laws, including sanctions screening, money laundering and counterterrorism; (ii) complying with tax or pricing requirements; (iii) respond to law enforcement requests (where legally permitted); and (iv) facilitating any accessibility requests as part of a booking. Our legitimate interests in more detail include, but are not limited to: (i) responding to complaints or concerns, or for marketing purposes; (ii) honoring your preferences and providing personalized services; (iii) administering or marketing our loyalty programs and benefits; (iv) displaying relevant content and providing relevant search results in your selected region/language; (v) allowing you to have a photo associated with your profile; and (vi) improving our products and services.
If you have questions or concerns about how we use your Personal Data or our legal basis for doing so, please use the “Contact Us” information at the bottom of this Privacy Notice.
We may disclose some Personal Data that we collect as follows:
Notwithstanding any other provisions of this Privacy Notice, we also reserve the right to access, preserve and disclose any information we collect as we reasonably believe is necessary: (i) to respond to legal requirements, including complying with any court order, law or legal process and responding to any government or regulatory request, including responding to law enforcement or other government officials in response to a verified request relating to a criminal investigation or alleged illegal activity; (ii) to enforce or apply our policies and agreements; (iii) to detect, prevent or otherwise address fraud, security, trust and safety or technical issues; (iv) to respond to user support requests; or (v) to protect the rights, property, health or safety of Landing, our users and their guests, any third parties, or the public in general.
If you have questions or concerns about how we disclose Personal Data, please use the “Contact Us” information at the bottom of this Privacy Notice.
The Personal Data that we collect includes information within the categories of data in the table below. These categories also represent the categories of Personal Data that we have collected over the past 12 months. Note that the categories listed below are defined by California state law. Inclusion of a category in the list below indicates only that, depending on the service we provide you, additional occupants, and/or your employer and business partner, we may collect or dispose of some information within that category. It does not necessarily mean that we collect or disclose all information listed in a particular category, nor do we collect all categories of information for all individuals.
In addition, while we include data which is considered Personal Data under certain privacy laws like the EU and UK GDPR and the California Consumer Privacy Act, it may not be considered Personal Data in other jurisdictions, including within other U.S. states.
We have disclosed information in each of the categories below with our affiliates and service providers for our business purposes within the past 12 months.
Category | Sources | Purpose of Processing |
|---|---|---|
Identifiers: names, address, e-mail address, telephone number, Social Security or tax ID number, passport, driver’s license or state identification card, date of birth, sex, IP address or device identifier, geolocation, signature, username and password, behavioral data, or other similar identifiers. | This information is collected directly from you and/or your employer, our business partners, our service providers, your interaction with our services and products, records we have about you in the course of providing services or products, or through the use of cookies and similar technologies. | This data is processed in connection with a number of our operational functions to provide you with services, including facilitating business between parties in the industry and administering relationships with customers. It is also processed in order to help manage and administer your account, as well as to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, for compliance management, data analytics and technological development of our systems. In addition, this data, as well as information regarding your purchasing tendencies obtained from our business partners, is also used for marketing purposes, including offering you products and services that may interest you through both direct and partner advertising. |
Customer Records Information: names, address, e-mail address, telephone number, Social Security or tax ID number, passport, driver’s license or state identification card, physical characteristics or description, IP address or device identifier, signature, username and password, messaging, behavioral data, background check information, eviction record, credit information (credit check, paystub, proof of savings), vehicle information (make, model, year, color, license plate, state), pet information (name, breed, color, weight, age, ESA or service animal, vaccination records, photo), marketing information, or unique personal identifier. | This information is collected directly from you and/or your employer, our business partners, our service providers, your interaction with our services and products, records we have about you in the course of providing services or products, or through the use of cookies and similar technologies. | This data is processed in connection with a number of our operational functions to provide you with services, including facilitating business between parties in the industry and administering relationships with customers. It is also processed in order to help manage and administer your account, as well as to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, for compliance management, data analytics and technological development of our systems. In addition, this data is also used for marketing purposes, including offering you products and services that may interest you through both direct and partner advertising. |
Commercial Information: records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies to include previous rental information, behavioral data, vehicle information (make, model, year, color, license plate, state), payment and banking information (proof of income, account number, bank statements), and credit information (credit check, paystub, proof of savings), or other similar identifiers. | This information is collected directly from you and/or your employer, our business partners, our service providers, your interaction with our services and products, or records we have about you in the course of providing services or products. | This data is processed in connection with a number of our operational functions to provide you with services, including facilitating business between parties in the industry and administering relationships with customers. It is also processed in order to help manage and administer your account, as well as to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, for compliance management, data analytics and technological development of our systems. In addition, this data, as well as information regarding your purchasing tendencies obtained from our business partners, is also used for marketing purposes, including offering you products and services that may interest you through both direct and partner advertising. |
Internet or Other Electronic Network Activity Information: including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement, IP address or device identifier, username and password, and information about you received through placement of cookies and tracking pixels during Site use, information transmitted through AI-powered integrations such as MCP connections (including queries, instructions, and session data), or other similar identifiers. | This information is collected directly from you and/or your employer, our business partners, our service providers, your interaction with our services and products, or through the use of cookies and similar technologies. | This data is processed in order to help manage and administer your account, as well as to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, for compliance management, data analytics and technological development of our systems. In addition, this data is also used for marketing purposes, including offering you products and services that may interest you through both direct and partner advertising. |
Geolocation Data. | This information is collected directly from you and/or your employer, our business partners, our service providers, your interaction with our services and products, records we have about you in the course of providing services or products, or through the use of cookies and similar technologies. | This data is processed in connection with a number of our operational functions to provide you with services, including facilitating business between parties in the industry and administering relationships with customers. It is also processed in order to help manage and administer your account, as well as to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, for compliance management, data analytics and technological development of our systems. In addition, this data, as well as information regarding your purchasing tendencies obtained from our business partners, is also used for marketing purposes, including offering you and providing you with products and services that may interest you through both direct and partner advertising. |
Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information: including, but not limited to, camera or video image and audio recordings, or other similar identifiers. | This information is collected directly from you and/or your employer, our business partners, our service providers, your interaction with our services and products, records we have about you in the course of providing services or products, or through the use of cookies and similar technologies. For visitors, this information is collected via our CCTV cameras, and for callers, it is collected via audio recordings. | This data is processed in connection with a number of our operational functions to provide you with services, including recording sales calls and other calls. For visitors, visual data may be processed in order to maintain security and accountability, and to comply with local laws, including those related to health and safety. It is also processed in order to help manage and administer your account, as well as to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, for compliance management, data analytics and technological development of our systems. |
Professional or Employment-Related Information: including, but not limited to, employment information (employer, work e-mail, title, supervisor, pay rate), or other similar identifiers. | This information is collected directly from you and/or your employer, our business partners, our service providers, your interaction with our services and products, or records we have about you in the course of providing services or products. | This data is processed in connection with a number of our operational functions to provide you with services, including facilitating business between parties in the industry and administering relationships with customers. It is also processed in order to help manage and administer your account, as well as to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, and for compliance management. In addition, this data is also used for marketing purposes, including offering you products and services that may interest you through both direct and partner advertising. |
Inferences drawn from any of the above categories of information to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | This information is collected directly from you and/or your employer, our business partners, our service providers, your interaction with our services and products, records we have about you in the course of providing services or products, or through the use of cookies and similar technologies. | This data is processed in connection with a number of our operational functions to provide you with services, including facilitating business between parties in the industry and administering relationships with customers. It is also processed in order to help manage and administer your account, as well as to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, for compliance management, data analytics and technological development of our systems. In addition, this data is also used for marketing purposes, including offering you products and services that may interest you through both direct and partner advertising. |
Sensitive personal information, including: any personal information that reveals an individual’s social security or other state identification number; account log-in, geolocation, contents of mail, e-mail, or text messages, unless the business is the intended recipient of the communication. | This information is collected directly from you and/or your employer, our business partners, our service providers, your interaction with our services and products, records we have about you in the course of providing services or products, or through the use of cookies and similar technologies. | This data is processed in connection with a number of our operational functions to provide you with services, including facilitating business between parties in the industry and administering relationships with customers. It is also processed in order to help manage and administer your account, as well as to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, for compliance management, data analytics and technological development of our systems. |
California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their Personal Data (if any) for their direct marketing purposes in the prior calendar year, as well as the type of Personal Data disclosed to those parties. To make such a request, please use the “Contact Us” information at the bottom of this Privacy Notice.
You may be given the opportunity to elect to access and use third-party services or applications (“Third-Party Services”) through our Site and/or app. This Privacy Notice addresses only Landing’s collection, use and disclosure of information collected by Landing. It does not apply to the practices of third parties that we do not own, control, employ or manage, including, but not limited to, any Third-Party Services. By accessing or using Third-Party Services or applications through our Site and/or app, you are directing us to disclose your information to the Third-Party Service on your behalf as requested by that third-party, and you agree that the third party’s use or disclosure of your information will be governed by the third party’s privacy policy/notice and may be different from how we use and disclose your information.
Landing offers functionality that enables third-party AI platforms and applications to connect to our Service via Application Programming Interface (“API”) using standardized protocols, including the Model Context Protocol ("MCP"). These integrations allow AI Platforms and other third-party software to access certain Landing tools, data, and resources on your behalf to search Landing’s apartment listings, check availability, and obtain pricing information without creating a Landing account.
The majority of interactions with this API – searching listings, checking availability, comparing accommodations, and obtaining a price quote – do not require and do not involve the collection of Personal Data. These requests are not linked to an identifiable individual and are not retained.
Landing utilizes reasonable and appropriate administrative, technical, and physical security controls commensurate with the types of data it processes to protect Personal Data from loss, misuse and unauthorized access, disclosure, alteration and/or destruction. Although we work hard to protect your privacy, no security controls are 100% effective, and we cannot guarantee the security of information or that your Personal Data or private communications always will remain private. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) user log-in credentials (i.e. a user ID and password) for access to certain parts of our Service or app, you are responsible for keeping such user account credentials confidential. We ask that you not share your credentials with anyone. You are solely responsible for the protection of user account credentials and for all use of your account credentials that is under your control.
We will generally retain Personal Data for as long as is needed to fulfill the purposes outlined in this Privacy Notice. This retention is generally for the life of the relationship plus a short period of time as set forth in our data retention schedule. However, we may retain certain information longer as required by applicable law (such as tax, accounting or other legal requirements) or for legitimate business purposes. Once we no longer need to use your Personal Data to comply with our obligations, we will remove it from our systems and records and/or take steps to properly anonymize it so that you can no longer be identified from it. Each of the uses set forth in this Privacy Notice constitutes a legitimate interest of Landing to process or use the Personal Data collected or is necessary to fulfill a contract. If you do not agree with this approach, you may object to Landing’s processing or use of your Personal Data by contacting Landing in writing via the methods listed below in the “Contact Us” section at the bottom of this Privacy Notice.
In accordance with applicable privacy law depending upon jurisdiction, you may have the following rights listed below with respect to your Personal Data:
You may be able to exercise some or all of these rights by logging into your account within the Service and/or app. Otherwise, to exercise your rights, please utilize the options on our website or submit a request via the “Contact Us” section at the bottom of this Privacy Notice.
Please note that under California law, we are only obligated to respond to Personal Data access requests from the same consumer up to two times in a 12-month period. Under both EU and California law, if an individual makes unfounded, repetitive, or excessive requests (as determined in our reasonable discretion) to access Personal Data, we may charge a fee subject to a maximum set by applicable law.
Remember that in certain regions, you also have the right to complain to a data protection authority (“DPA”) about our collection and use of your Personal Data. For more information, please contact your local DPA.
Before providing you with information you request in accordance with certain of these rights, we must be able to verify your identity. To verify your identity, you may need to submit information about yourself, including, to the extent applicable, providing answers to security questions, your name, government identification number, date of birth, contact information, or other personal identifying information. We will match this information against information we have previously collected about you to verify your identity and your request. If we are unable to verify your identity as part of your request, we will not be able to satisfy your request. We are not obligated to collect additional information in order to enable you to verify your identity. For deletion requests, you will be required to submit a verifiable request for deletion.
If you would like to appoint an authorized agent to make a request on your behalf, you must provide the agent with written, signed permission to submit privacy right requests on your behalf, or provide a letter from your attorney. The agent or attorney must provide this authorization at the time of request. We may require you to verify your identity with us directly before we provide any requested information to your approved agent.
Information collected for purposes of verifying your request will only be used for verification.
If you choose to exercise any of these rights, to the extent that they apply, we will not discriminate against you on the basis of choosing to exercise your privacy rights. We may, however, charge a different rate or provide a different level of service to the extent permitted by law.
You have the right to appeal a refusal to take action on a request within a reasonable time after your receipt of our decision. You may submit an appeal to a decision on your request by submitting your appeal in writing via the methods listed below in the “Contact Us” section at the bottom of this Privacy Notice.
You may also have the right to “opt-out” or direct us not to sell or share your Personal Data through cookies or other online tracking technologies. The following opt-out options are available to you to control or limit the use of information you provide:
From time to time, we may send you marketing communications about our Service, in accordance with your preferences. You may opt out of receiving promotional messages from us at any time by following the instructions in those messages (often it will be a notice or link at the bottom of the message). If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations. Requests to opt out of promotional communications may also be sent to Landing in writing via the methods listed below in the “Contact Us” section at the bottom of this Privacy Notice.
Landing uses common information gathering tools such as cookies, web beacons, pixels and other similar tracking technologies to automatically collect information as you navigate our Site, app, your account, or when you interact with e-mails we send you. You can manage our use of cookies through the cookie banner that appears when you access our Site. If you prefer, you can choose to set your browser to remove or reject browser cookies or to clear local storage. You may also make any cookie management requests by contacting us in writing via the methods listed below in the “Contact Us” section at the bottom of this Privacy Notice. Please note that if you choose to remove or reject some cookies, this could affect the functionality of our Site and/or app. We have an independent Cookie Statement that provides more detail available on our website (www.hellolanding.com/cookie-statement). To opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.
You can turn location-based services on and off by adjusting the settings of your mobile device. Please note that if you choose to turn off location-based services, this could affect the full functionality of our services.
Landing is based in the United States. To facilitate our operations and to help deliver our Service, we may transfer Personal Data to the U.S. and any other country where our affiliates, vendors, consultants and service providers operate. Such countries may have laws which are different, and potentially not as protective, as the laws of your country of residence. If you are providing the Personal Data of someone else to Landing, you agree that you have the legal authority to transfer the Personal Data to Landing, including the transfer to countries such as the U.S. where the privacy protections and rights of authorities to access Personal Data may not be equivalent to those in your jurisdiction.
When we transfer Personal Data between jurisdictions, we will take appropriate safeguards to protect the information in accordance with this Privacy Notice and seek to ensure that we, along with any recipients, comply with applicable privacy law. Where required by applicable privacy law, Landing relies on the following standardized agreements for legal transfer of Personal Data from the host country/area: EU Standard Contractual Clauses (“SCCs”) for legal transfer of Personal Data from jurisdictions subject to the EU General Data Protection Regulation (“GDPR”), including the Swiss FADP; UK’s Data Transfer Agreement for legal transfer of Personal Data from jurisdictions subject to the UK General Data Protection Regulation (“UK GDPR”); ASEAN Model Contractual Clauses for legal transfer of Personal Data from jurisdictions in the Association of Southeast Asian Nations; Ibero-American Model Agreement for the International Transfer of Personal Data for legal transfer of Personal Data from jurisdictions in the Ibero-American States; Hong Kong Recommended Model Contractual Clauses for Cross-Border Transfer of Personal Data for legal transfer of Personal Data from Hong Kong. These model agreements can be found on our website at www.hellolanding.com/.
In supplement to the SCCs, if Landing becomes aware that any governmental authority (including law enforcement) wishes to obtain access to or a copy of some or all of the Personal Data processed by Landing, whether on a voluntary or a mandatory basis, for purposes related to national security intelligence, then unless legally prohibited or under a mandatory legal compulsion that requires otherwise, Landing will: 1) immediately notify the party to whom the Personal Data applies; 2) inform the relevant government authority that it has not been authorized to disclose the Personal Data and, unless legally prohibited, will need to immediately notify the party to whom the Personal Data applies; 3) inform the governmental authority that it should direct all requests or demands directly to the party to whom the Personal Data applies; and 4) not provide access to the Personal Data until authorized in writing by the party to whom the Personal Data applies or until compelled legally to do so. If legally compelled to do so, Landing will use reasonable and lawful efforts to challenge such prohibition or compulsion. If Landing is compelled to produce the Personal Data, Landing will only disclose Personal Data to the extent legally required to do so in accordance with applicable lawful process. Landing has not previously received any directive under Section 702 of the U.S. Foreign Intelligence Surveillance Act, codified at 50 U.S.C. §1881a (“FISA Section 702”). No court has found Landing to be the type of entity eligible to receive process issued under FISA Section 702. Landing is not the type of provider that is eligible to be subject to upstream collection (“bulk” collection) pursuant to FISA Section 702 as described in the Schrems II decision.
Landing employs Data Protection Addendums (“DPAs”) with sub-processors who process Personal Data on behalf of Landing where required by applicable privacy law. If you have questions about the international aspects of Personal Data we collect, please submit your questions via the methods listed below in the “Contact Us” section at the bottom of this Privacy Notice.
Our lawful basis for collecting and processing Personal Data will depend on the Personal Data concerned and the specific context in which we collect it. We will only use your Personal Data for the purposes for which we collect such Personal Data as outlined below, unless we need to use it at a later date for another purpose that is compatible with the original purpose. If we need to further process your Personal Data for a purpose that is not compatible with the original purpose for collection, we will notify you and provide an explanation of the legal basis which allows us to do so. However, we generally rely on the following lawful justifications for our processing activities: 1) the performance of an agreement with you and/or your employer or an individual staying in one of our Units; 2) pursuing our legitimate interests provided they do not override your interests, rights and freedoms; 3) your consent; and 4) compliance with a legal obligation. In some cases, we may also rely on GDPR Article 49 derogations, have a legal obligation to collect Personal Data, or may otherwise need the Personal Data to protect your vital interests or those of another person. More detail regarding lawful basis is provided below.
Purpose(s) for Processing | Legal Basis for Processing |
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To process applications and other agreements for our services. To manage and administer contracts including service agreements with you and your employer. | The processing of your Personal Data is necessary to perform a contract or enter into a contract with you and/or your employer or an individual staying in one of our Units
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To improve our services, to carry out market research, to perform data analytics, for general risk modelling purposes, and for statistical analyses |
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Marketing |
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For the prevention and detection of fraud, money laundering or other crimes |
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To manage our relationship with you and between you and your employer |
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To provide the benefit of our services |
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To process and respond to queries and instructions received through AI-powered integrations (such as MCP connections), and to authenticate, secure, and maintain such integrations |
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Landing’s Service is not directed toward children (as defined in applicable privacy law) and we cannot distinguish the age of persons who access and use our Service. Landing does not knowingly collect or solicit any information directly from children or anyone under the age of 13. Landing does not knowingly allow such persons to utilize our Service outside of adult involvement. In the event that we learn that we have inadvertently collected Personal Data from a child or someone under the age of 13 without parental or guardian consent, we will delete that information as quickly as possible.
The limited circumstances in which we might need to collect the Personal Data of children includes as part of a reservation, the purchase of other travel-related services, or in other exceptional circumstances (such as features addressed to families). When processing Personal Data of children, we strictly adhere to the principles of legality, necessity, clear purpose, openness, transparency, and security, and we take strict measures to protect such data.
If you believe that we have any Personal Data from or about a child without parental or guardian consent, or if you (in your capacity as the parent or guardian of a child) wish to delete or correct the Personal Data of a child, please contact us via the methods listed below in the “Contact Us” section at the bottom of this Privacy Notice.
We may amend this Privacy Notice at any time by posting the amended Privacy Notice on our Site. The date the Privacy Notice was last revised is identified at the top of this Privacy Notice. All amended terms automatically take effect after they are initially posted on our Site, unless a change in any applicable law requires immediate amendment. You are responsible for periodically checking this Privacy Notice for any changes.
Without prejudice to any other administrative or judicial remedy you might have, you may have the right to lodge a complaint with local state regulators/data protection authorities if you believe that we have infringed applicable privacy or data protection requirements when processing Personal Data about you to include, but not limited to, the following:
In the UK, you may contact:
The Information Commissioner’s Office
Water Lane, Wycliffe House
Wilmslow - Cheshire SK9 5AF
Tel. +44 1625 545 700
email: [email protected]
Website: https://ico.org.uk
For the EU, please see: www.edpb.europa.eu/about-edpb/our-members_en
In California, please see: https://www.cppa.ca.gov/webapplications/complaint
To contact Landing with questions or concerns about this Privacy Notice or Landing’s practices concerning Personal Data, please use the contact information below:
If you are a resident in the EEA, please note that where Landing acts as a data controller responsible for your Personal Data, the legal entity is Caliza LLC d/b/a Landing in the United States. Landing will address all questions and complaints related to this Privacy Notice within a reasonable period.
E-mail: [email protected]
Or write to:
Caliza LLC d/b/a Landing
General Counsel
17 20th Street North
Birmingham, AL 35203 USA
Or call:
1-855-230-8503 (toll free)
Website: